Frequently Asked Questions
Everything you need to know about your TIRTIR glow journey.
How can I find the right cushion foundation shade for my skin tone?
We recommend referring to our detailed shade guide and comparison swatches available on each product page. If you are between shades, our 'Find Your Glow' tool can help analyze your undertones for the perfect match.
Are TIRTIR products suitable for sensitive skin?
Yes, many of our products are formulated with soothing ingredients like Cica and are dermatologically tested. However, we always recommend checking the full ingredient list and performing a patch test before full application.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Processing usually occurs within 24-48 hours of order placement, excluding weekends and public holidays.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
Are TIRTIR products cruelty-free?
TIRTIR is committed to ethical beauty standards. We do not test our finished products on animals, and we work closely with suppliers who uphold our cruelty-free values.
Do you offer free shipping?
We offer free standard shipping on all orders over $70. For orders below this amount, a flat-rate shipping fee will be applied at checkout based on your location.